JOB SUMMARY:

The Clinical Pharmacy Technician will perform delegated pharmacy tasks to ensure the high functioning of clinical pharmacy programs under the general supervision of a Clinical Pharmacy Specialist.

The Clinical Pharmacy Technician will conduct outreach to assigned patients to collect information requested and schedule medication therapy management appointments with the Clinical Pharmacy Specialist(s). 

The Clinical Pharmacy Technician will work collaboratively with a multidisciplinary care team which includes nurses, social workers, and medical providers to assist with coordination of care.

MAJOR DUTIES AND RESPONSIBILITIES:

Patient Focus

• Provide direct outreach to patients, providers, pharmacies to collect accurate, pertinent information and update systems as appropriate

• Schedule patients for appointments with the Clinical Pharmacy Specialist(s)

• Provide follow-up outreach, including telephone and/or letters for appointment reminders

• Coordinate medication refills following directions from Clinical Pharmacy Specialist/Medical Provider

• Handle and resolve any concerns related to medical insurance 

Checking, Examining, and Recording

• Works collaboratively with the pharmacy team to gather and document data 

• Review and manipulate data in various platforms such as Excel, electronic medical records, and population health platforms

• Maintain copies of reports for quality improvement and compliance purposes

Analytical and Critical Thinking 

• Develop presentations, charts, and workflows in collaboration with the pharmacist

Compliance, Policy, and Procedure

• Review and understand pharmacy policy and procedures and regularly seeks to adhere to them

Professionalism 

• Treats patients and colleagues in a respectful and confidential manner

• Provide professional and excellent customer service

• Performs other related duties as assigned. 

SKILLS AND ABILITIES:

• Excellent writing and analytical skills

• Strong mathematical skills

• Attention to detail and sense of urgency

• Ability to adapt to a changing environment and handle multiple priorities

• Advanced proficiency in Microsoft Office and other computer applications

• Strong communication and verbal skills

• Good organizational skills and the ability to schedule and prioritize tasks

EDUCATION AND/OR EXPERIENCE:

• Relevant Bachelor’s degree, or equivalent combination of education and experience is required.

• Current Maryland state pharmacy technician registration in good standing and Certified Pharmacy Technician (CPhT) recognized by the Pharmacy Technician Certification Board (PTCB) is required.

• PTCB Medication History certification required or willingness to pursue within 90 days of hire.

• Current CPR/BLS certification

• 2 years of experience working in a clinical practice setting is preferred.